To secure your Retro Mini Hire booking, we require full payment or 50% deposit in the case of a wedding booking.
Retro Mini Hire will issue an invoice for your booking which can be paid via Paypal or Bank Transfer. The payment details are on the invoice but can also be requested from bookings@retrominihire.co.uk
The payment is non-refundable, however your booking can be moved to an alternative date or used as a credit voucher/gift card if your circumstances change.
We have 2 car collection points, Trentham Shopping Village in Staffordshire or our Ashbourne office, unless stated otherwise. On collection of the vehicle from the collection point, you will be required to present your booking confirmation together with a full driving license from your country of origin and a valid credit card in the name of the person listed as the main driver containing sufficient available funds to cover the excess on the insurance policy related to the car hire.
In the event of failure to present the required documents and/or credit card, Retro Mini Hire may refuse rental of the vehicle.
When you arrive at the car rental collection location, you will be asked to leave a deposit for your rental. The deposit amount of £1,400 will be blocked (not debited) on your payment card at pick-up time.
The deposit will be used to settle any damages and additional charges you may incur whilst renting the vehicle from us (including fuel missing on return, misfueling, unnotified lateness, fines-mileage, parking charges, one-way charge, etc.)
If when the car is returned we do not feel comfortable with the return condition we will hold the deposit up to 14 days after the hire has ended.
The individual who has agreed with Retro Mini Hire to be the driver of the vehicle will be sent a drivers form prior to the hire which will gather the relevant data.Once all the requested data has been received and matches our criteria together with being over the age of 25 and under the age of 75 and has less than 6 points on the driving license, the driver will qualify to drive the vehicle. Each booking has the opportunity to add additional drivers to their hire period. The same process of filling out a drivers form will be needed to be completed by each additional driver. To work in line with our insurance policy, we had a dash cam forward and rear facing so if there is evidence that there has been an unverified driver of the vehicle, There will be a £100 fine taken from the held deposit.
Returning of the vehicle should be to back to the same point of collection unless stated otherwise. This must be at the agreed time which will be the end of the hire contract. If you feel you will be running late, please see the ‘Late Return’ section.
You are responsible for any fuel you use during the Hire Period and for returning the Vehicle to us with a full tank of E5 super/premium unleaded petrol.
If the vehicle is not refilled with a full tank on return then we will charge you a refueling surcharge of £40. If the wrong fuel is put into the vehicle there will be a fee of £100.
The Vehicle’s fuel gauge should show the tank being full on return, your fuel receipt will be required to show this.
We may charge you for various services that we will carry out as a result of incidents that may occur during the Hire Period and/or as a result of how you, or any additional/other driver you are responsible for.
You are responsible for and will pay all charges arising from speeding, parking charges or any other offenses.
A breach of any parking restrictions or a road traffic offense or any other offense or infringement involving the Vehicle such as (but not limited to) lane infringement, tunnel, turning and bus lane charges including the costs from the Vehicle being clamped, seized or towed away and any other charges/costs (or failure to pay them) levied by an issuing body.
Retro Mini Hire will inform the driver of the driving offense. The fine will be forwarded onto the driver with a responsibility of them to pay for it within the time period set by the issuing body.
If Retro Mini Hire are informed of the driving offense while the deposit is still held, Retro Mini Hire will pay the penalty from that deposit amount.
If we receive a penalty charge notice or a parking charge notice that is issued by any issuing body for the Vehicle during your Hire Period and which is capable of being paid then we may pay it to mitigate the cost. Where we, at our discretion and for whatever reason, choose to pay such charges you will reimburse us the said charge plus our Third Party Administration Charge (for each charge we pay or each time we deal with such correspondence).
If we do pay it then we will take the following actions:
– we will give you notice that we have paid
– the penalty and supply an invoice for the cost of the penalty plus our Third Party Administration Charge; and we will tell you that we intend to take the money for the cost of the penalty and the Third Party Administration Charge from your credit/debit card within 7 days of the date of our notice to you unless you write to us with a legitimate reason why the fine or penalty should not have been paid.
If you do not contact us or you admit the validity of the fine or penalty then we will take the money from your credit/debit card following the date of our notice
If you do contact us with a legitimate reason as to why the fine or penalty should not be paid then we will put this to the issuing body.
If the issuing body refuses your appeal then we will confirm this to you and then take the money for the cost of the penalty and the Third Party Administration Charge from your credit/debit card. If the issuing body allows the appeal and both rescinds the fine or penalty and confirms to us that the original charge did not apply in any event, then we will not take any money from your credit/debit card.
Unless the Vehicle has been reported stolen or is being driven by a Referred Driver, you are and will remain primarily liable for such charges (regardless of who was driving the Vehicle) and you consent to us notifying such organisations of your personal details to effect a transfer of liability.
If we are required to deal with such correspondence, make payments or otherwise liaise with any such issuing bodies we will charge your credit/debit card with our Third Party Administration Charge.
You agree that you are responsible for the payment of all charges and fees detailed in this agreement.. If you fail to make a payment to us when it is due, and you still do not make payment with a minimum of 2 days of us reminding you that payment is due then we reserve the right to take payment from the credit card issued at the time of booking/collection of the car.
If the vehicle has been driven responsibly but during your rental breaks down and the driver isn’t able to restart the car, please call Bex on 07720 876250. We will then assess the situation and may contact the breakdown service to come to retrieve you and possibly the vehicle also.
If this occurs before the half way point of your hire, your booking can be rescheduled or you can request a refund.
Lost or stolen or damaged keys (whether or not you are at fault for the loss, theft or damage) the cost of replacing the keys plus the Light Damage Administration Charge.
Refueling surcharge compensation for our loss if you do not return the Vehicle to us with a full tank of fuel. Charge amounts can be viewed on the Retro Mini Hire charges list of which can be asked to be viewed at any point.
When you pick up the Vehicle from us you will be asked to sign a section on the Rental Agreement that describes the Vehicle’s condition at that particular time. Before you sign the Rental Agreement you should:
inspect the Vehicle and any accessories for any pre- existing damage; and check how much fuel is in the vehicle’s tank.
If you notice any apparent defect or damage that is not described on the Rental Agreement then you should ensure a note is made on the Rental Agreement and that we both sign the change to it.
If you don’t notify us of any pre-existing defect or damage then we will assume that you have accepted the Vehicle and any accessories in the condition set out on the Rental Agreement and we will charge you for any new damage that is discovered when the Vehicle and any accessories are inspected by both parties when you return the Vehicle.
Familiarize yourself with the Vehicle before driving it on the public highway. Make sure you know where the controls are for essential instruments such as headlights, indicators, hazard warning lights, where the parking brake is situated (and how it is released and applied) and what type of fuel the Vehicle uses.
For further information check the glove box for the Vehicle Instruction Card.
You should return the Vehicle to the same location as the collection point, unless otherwise stated.
If we are to collect the Vehicle and keys from you, it must be parked in a suitable place to allow collection at any time up to a period of 8 working hours from the end of the Hire Period.
If, when you return the Vehicle to us (or when we come to collect it from you), we discover that it is empty but, in our reasonable opinion, has been used to carry raw or hazardous waste or it still contains such raw or hazardous waste then we will not accept its return. Instead the Vehicle will remain on rent to you; and you will be required to dispose of all such raw or hazardous waste
materials and to clean the Vehicle to a reasonable standard of cleanliness and in any event, to ensure it poses no danger to Retro Mini Hire staff or any future customers.
Once the Vehicle has been cleaned and returned to us, we (meaning you and us) will make a full inspection of the Vehicle.
If, in our reasonable opinion, the Vehicle is in an acceptable condition then we will accept its return and the rental charges will cease;
If, however, we believe the Vehicle requires a further valet or specialist cleaning attention then you will be charged our reasonable costs in accordance with the charges set out by Retro Mini Hire.
We are not responsible for any loss of, or damage to, any personal belongings placed in or on the Vehicle which will at all times be your responsibility. You must not leave any personal belongings in or on the Vehicle when you return it to us (you are responsible for checking and removing your personal belongings from the Vehicle). Any personal belongings left in or on the Vehicle which remain unclaimed 1 month after the end of the Hire Period will be disposed of.
If you see traffic ahead or know that you could possibly be late on returning the vehicle, then it is your responsibility to let Retro Mini Hire know by calling (07720876250).
This will enable us to provide you with a grace period of 30 minutes after the expiry time and date of the Hire Period shown on the Rental Agreement in which to return the Vehicle to us.
If you fail to let us know of your lateness or delay then a fee of £100 will be charged to the driver.
If you fail to return the vehicle on time, and you have not contacted Retro Mini Hire to extend the Hire Period and if then we do not hear from you for a period of 24 hours concerning the delay in its return we will regard the Vehicle as having been stolen and will report this to the police. We will take all lawful means to recover the Vehicle (which may include repossessing it or applying for a Court Order requiring you to return it and/or pay us an amount equal to the Vehicle’s market value). If we have to take such steps then:
– you give us permission (and cannot withdraw it) to access your premises for the purposes of repossessing the Vehicle so long as we do not use unreasonable force or cause damage; and
– you must pay the charges and fees set out by Retro Mini Hire plus our reasonable legal and professional costs.
You are obliged to return your Vehicle and its keys, accessories, or documentation to us in the same condition as they were at check out, subject to any fair wear and tear.
Our vehicle is a working asset and you will be liable to pay the damage charges, regardless of whether the damage was caused by you or a third party (including a third party with whom you have had an accident or a Government, authority or organisation whether in or outside the UK which has seized the Vehicle and/or its keys, accessories, or documentation).
Damage identified upon the return of the Vehicle and in your presence:
If Light Damage is identified upon the return of the Vehicle when the inspection is made in your presence and in the presence of our agent or its representative and if you acknowledge the damage by signing the statement of return of the Vehicle, we will provide you with an invoice detailing the applicable charges and, to the extent that the charges can be determined at the vehicle return, will charge the debit or credit card you supplied to us at the time of pick-up with either:
If you contest the damage and/or the invoice or if you refuse to sign the statement of return for the Vehicle of if, for whatever reason, the charge cannot be determined at the time of return (for example, where there is no price for the specific damage in the Light Damage Charges Schedule) then we will send you the documents and you have the option to pay for the damage within 7 days. If the payment is not made we have the right to pay for the damage using the credit card you provided at the time of booking/collection.
Damage identified upon the return of the Vehicle and in your absence:
If damage is identified during the inspection of the Vehicle by us in your absence we will send to you the following documents by email or by post:
– the statement of return for the Vehicle detailing all the damage we identified;
– Photos of the damage and an invoice detailing the applicable charges
– Querying the damage charges
where a repair or part replacement inevitably puts the Vehicle into a better condition than it was at the start of the Hire Period, the amount for which you are liable to us will not be reduced to reflect the new for old replacement and/or the pre-existing condition of the Vehicle.
Any damage to a tyre which requires us to replace the tyre on the Vehicle with a new tyre is classified as a ‘Tyre Replacement’. If a Vehicle’s tyre is punctured and is capable of being repaired then it is classified as a ‘Tyre Repair’;
In relation to a Tyre Replacement or a Tyre Repair you will pay us the sum(s) for which we become liable to pay to our suppliers for: the Replacement Tyre or the Tyre Repair (whichever applies) and any associated supplementary charges that may apply if the vehicle is off the road for more than 24 hours.
Any damage to a windscreen which requires us to replace it with a new windscreen is classified as a ‘Windscreen Replacement’. If a Vehicle’s windscreen is chipped or is damaged but is capable of being repaired (this will depend on the severity of the damage) then it is classified as a ‘Windscreen Repair’ and deemed to be Light Damage.
You are to pay us the sum(s) for which we become liable to pay our suppliers for: the Replacement Windscreen and any associated supplementary charges that may apply if the vehicle is off the road for more than 24 hours.
Where we evaluate any damage caused to the Vehicle as being sufficiently serious that its repair would not be possible, or our Engineer determines it would be uneconomic or impractical to repair, we refer to this as ‘Total Loss’. In the event of a Total Loss, your excess would be used to cover the loss and you will pay us the sums that will be charged to recover in respect of the Vehicle when it is sold for salvage.
Unless, outside your Hire Period, your deposit will cover you for the cost of any damage you cause to another party, their property, the vehicle they are in and any and all uninsured losses that are otherwise incurred during the Hire Period.
Throughout the Hire Period we will expect you to look after the Vehicle, the keys and any accessories against loss or damage (however that arises). If you fail to do so then you will be responsible to pay the sums for the loss or damage..
The Vehicle is provided to you with tyres in a condition and number that meets with the traffic- legislation requirements of the UK. In the event of damage to any one of the tyres (other than by ordinary wear and tear or latent defect), whilst we will immediately arrange to replace it, you will be liable to pay the sums set out in section 12 above.
If a warning light appears on the dashboard or the Vehicle develops any fault during the Hire Period you or any other Driver must call the telephone number stated in the glove box. This is 07720876250
If the Vehicle breaks down or is involved in an accident/incident in the Territory during the Hire Period we will, as soon as possible, recover and repair the Vehicle so that it is rendered functional.
If the Vehicle cannot be repaired we will (where possible) provide you with an alternative date to rebook your hire at no extra cost.
Should we consider that the breakdown is caused by the negligence or deliberate misuse or if loss of or damage to the Vehicle arises as a result of a breach of the Contract by you and/or any Referred Driver or additional Driver and/or any unauthorised driver then you will be liable to pay the sums.
If you or any other Driver has an accident/incident you or that other Driver must firstly call Retro Mini Hire immediately on 07720876250.
Please then obtain and notify us of the names and addresses of all involved, including witnesses;
make the Vehicle secure and tell the police straight away if anyone is injured or the road is blocked or if any property has been damaged; complete and return the accident report form that we will supply if required.
You will receive an invoice for the hire prior to your collection of the car. This must be paid 48 hours before the rental begins. Any fees you incur will then be sent on a separate invoice after your hire.
If you have incurred extra costs such as fines or tolls or refuelling charges and/or surcharges or you have caused damage to and/or loss of the Vehicle and/or accessories then we will charge you at a later date for such costs together with any Third Party Administration Charges if, after the Hire Period has terminated, and we become aware of them.
If you have incurred extra costs such as fines or tolls or refueling charges and/or surcharges or you have caused damage to and/or loss of the Vehicle and/or accessories then we will charge you at a later date for such costs together with any Third Party Administration Charges if, after the Hire Period has terminated, and we become aware of them.
You can modify your booking free of charge provided you let us know at least 48 hours before the Hire Period is due.
Please be aware that date changes and other adjustments to a booking can be made 48 before the hire period, however, if a cancellation is requested, the amount paid for your hire will be non-refundable.
You can change your rental free of charge provided that you have given us at least 48 hours’ notice before the Hire Period is due to start. Cancellations will result in your payment being non-refundable.
Wherever possible you should use the same communication channel to cancel your rental as you used when booking the Vehicle.
If you do not show up at the agreed collection location point at the agreed time, with no communication given to Retro Mini Hire 24 hours prior with a reason for your absence, Retro Mini Hire will not reschedule to booking but instead cancel the booking together with any future booking and not refund any amount already paid.
In case you want to extend the Hire Period shown on your Rental Agreement you must contact us at least 2 working hours before the end of the Hire Period or any previously agreed extension.
This should be emailed to bookings@retrominihire.co.uk and if we agree to extend the Hire Period you must pay the extra costs before the extended hire starts.
Classic cars are unreliable which can result in a quick change of plan.
If we are having problems with the hire vehicle and deem the car as unfit for rental we will let you know as soon as possible. In some cases this can be just a few hours before your booked hire is scheduled to begin. In this case we will let you know immediately and reschedule your bookings to another date.
In the case of a wedding or event booking, we will do our best to provide an alternative in the limited time available. If this is not possible, we will refund the full amount to you.
We do not allow any animals to be transported in our Vehicles.
If animals are transported in the hire vehicle, charges will apply from the Retro Mini Hire charges list which can be asked to be viewed at any time
If you breach the Contract, we reserve the right to cancel the contract and require the immediate return of the Vehicle.
This includes, but is not limited to:
Failing to make a payment or a payment fails to clear;
If we believe you are no longer in possession or control of the Vehicle or its keys;
If you have incurred successive penalties such as, but not limited to, parking, congestion or bus lane fines;
The Vehicle is involved in an accident and it is appropriate to end the hire or you have failed to cooperate with the insurer or their appointed claims handler;
The Vehicle has been deliberately or recklessly damaged by yourself or a third party, other than as the result of a genuine accident;
We have grounds to believe the Vehicle is at risk.
Should you fail to return the Vehicle when requested, we will treat it as stolen and initiate our Vehicle recovery process which will include reporting the matter to the police. We will take all lawful means to recover the Vehicle (which may include repossessing it or applying for a Court Order requiring you to return it and/or pay us an amount equal to the Vehicle’s market value).
If we have to take such steps then:
you give us permission (and cannot withdraw it) to access your premises for the purposes of repossessing the Vehicle so long as we do not use unreasonable force or cause damage; and you must pay the charges and fees set out in the Retro Mini Hire charges guide plus our reasonable legal and professional costs (to the extent not covered by the Tariff Guide).
If you are a consumer we may end the Contract immediately if we discover that any of your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you or steps have been taken to make you bankrupt or for you to enter into an individual voluntary arrangement.
If you are a company we may end the Contract immediately if you go into any form of insolvency or you call a meeting of creditors or we discover that any of your goods have been taken away from you to pay off your debts or receive adverse information or fraudulent financial information.
If the Contract ends it will not affect our rights under the Contract including the right to receive and/or claim any amounts which you owe to us under the Contract.
If you end the Contract after the Vehicle is delivered to you, you must return the Vehicle to us. If you are ending the Contract because we have told you of an error or change in pricing or description or because you are exercising your legal rights to end the Contract because of something we have done wrong then we will pay the costs of return.
2024-04-19Amazing day driving all over the Peak District Had our picnic which she provided by the river in Bakewell Clotted cream to jam radio 10:1 Amazing!!?!! Nothing was too much trouble for them Thanks for an awesome Road trip
2024-04-09We hired the mini out for 3 days and what can I say except what a beautiful car, me and the mrs both fell in love with it. The car was perfect for our wedding. She is well maintained and looked after by the owners, who are also some of the most nicest people you will ever meet, you can tell it’s not just a car to them, but their pride and joy. I really recommend to anyone who is thinking of hiring the mini, you will not be disappointed( only when you give it back and wishing you kept her longer)
2023-11-27Where to even start! We had the best time in Matilda in our road trip! We couldn’t have asked for better! Bex and Allan were so amazing right from the get go. From explaining everything about Matilda, showing us exactly how to drive her and what was what, right down to going through the whole route with us before we set off. They also sent us recommendations on places to visit and food etc, we really couldn’t have asked for more. This trip was a surprise birthday present for my husband and Bex helped to organise it all with me and he absolutely loved it. Not to mention how amazing the Christmas Hamper was aswell! We travelled up from south wales to experience the Derbyshire Dales in Matilda and it’s honestly the only way to do it! I’d highly recommend Retro Mini Hire, we had the best weekend! Couldn’t fault a thing!2023-10-24This was amazing! Bex was lovely, she made every effort to make sure we felt special and enjoyed the day, including a vegan picnic. Matilda is stunning and wonderful to drive. This was a birthday present and I couldn't recommend it enough. Thank you for such a wonderful day.
2023-10-21Thank you so much Bex. Matilda was the real star of our son and daughter-in-law’s wedding. We followed them on the drive to the reception and it was great to see so many people waving and smiling at them. It truly made their day.
2023-08-10Fantastic! Booked a one day road trip for husband’s 40th. Wonderful day and Bex went above and beyond to make it special, even letting us change dates at the last minute due to an injury. Genuine 5 star service, thanks!2023-07-23Many thanks for the use of your mini for our wedding day, I honestly didn’t expect the response it got from everyone and all the looks it got on the journey to the hotel! Everyone loves the car and thinks it’s amazing, it’s a real credit to you and also it drives and sounds absolutely amazing! All the younger kids that was at the wedding didn’t believe it was a real car, they all thought it was a toy car with it been so small compared to modern cars! They was all pretending to drive it and beeping the horn, thinking they was driving down to the Mac Donald’s drive through for a happy meal 😂 Everything from booking the car to the car been delivered was absolutely seamless and perfect, I cannot recommend Bex and the car enough for any occasion! Thank you once again from the now Mr and Mrs Bonney 😊2023-07-04Nothing other than 5 stars! All of the reviews say similar things and I couldn't agree more. This isn't like booking something through an impersonal corporate gift buying site where you get a gift voucher to print off. The attention to detail from Bex is so refreshing to see, from the initial enquiry to collecting the car, the whole experience was first class! The Mini itself is very well maintained and drives great. We covered just under 100 miles in the Peak District and didn't want to give it back. A great gift, we would highly recommend this company and the experience of retro mini hire. Look no further! Keep up the great work Bex, your energy you put in to your business makes all the difference and is clear to see.
2023-07-04We booked the weekend Mini hire with Retro Mini Hire and what an absolute amazing experience from start to finish. We had the most amazing, relaxed weekend driving around the Peak District. Stopping where we wanted to and taking in the sights. Communication was great from beginning, at the time of booking, to the moment we returned the car. Such friendly service. The picnic hamper and retro mini playlist were also an added bonus too!2023-06-28What can I say. From the moment I booked this trip I have been impressed with the hard work done by Bex & Alan today bring the experience to us. We chose a trip in the peak District, unfortunately the weather wasn't our friend but that took nothing away from the day. Matilda is a great car, I struggled to get used to Her (my fault not the car!). It's a Mini Cooper of course & I'm no giant not am I mini. Matilda is well kept & a real pleasure to be trusted with somthing special to Bex & Alan. We loved the chance to see places we've never been & recommend the John Mellor museum en route, the retro sweet hamper went down well too. Anyway suffice to say I would jump at the chance to do it again, just less pies in the weeks before the trip. Keep up the great work guys, hopefully see you in November, but We'll see your socials regularly. Ta Ta for now.
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